Health IT Quality

I believe my personal experience is appropriate to this discussion. My wife and I both experienced the following problem with e-prescriptions that we had not experienced before using e-prescriptions. Our Doctor sent new prescriptions to our mail order pharmacy.  When we received the Rx it had our name wrong on the bottles.  Upon inquiry, the Doctor had input both names correctly as verified on the printed copy.  The mail order pharmacy had received the order with the name errors.  The pharmacy would/could not change the name on the prescription. The Doctor did not have anything to correct.  Neither party would/could fix the name error for future refills.  Resubmittal of the prescripton by the Doctor got the same error result.  This problem must be caused by replicating data input by a network employee between the issuing Doctor and the filling Pharmacist who is not accepting the data input directly by the Doctor and is re-entering the data.   The network should achieve no replication of input data, whether it be patient names, account numbers, drug names, or technical data.    The patient does not have direct access to anyone in the network between the issuing Doctor and filling Pharmacist to pursue a correction of identified errors.  Errors of this type might not be considered a safety issue, but it could, where names are similar, result in the wrong person getting a medication.  Also, a name error indicates other type technical/safety errors could result as well from replications of input data.