Can I reply to a faxed prescription renewal request with a new e-prescription?
Yes - although this process can make it difficult for pharmacies
to match the new prescription order to the original request. As a
result the pharmacy may send a duplicate renewal request or
follow-up with a phone call to your office to ensure that the
request is responded to. To prevent this from happening, please
place a note on your new e-prescription that states that the
prescription is a response to a separate renewal request and
include the original prescription number. E.g.) "Relates to
Rx#123456" or "Relates to faxed Rx#123456"
Remember, any request for a controlled substance must be responded
to in accordance with DEA requirements - which currently do not
permit these prescriptions to be managed electronically. And, if
you feel that you are getting a significant number of faxed
requests from pharmacies that should be sending them to your
practice electronically, please report them to your vendor.
