How can I be certain that the pharmacy will receive my new prescription or renewal authorization when I send it electronically?
Surescripts manages a central directory of pharmacies and
physicians that have signed up for electronic prescribing, and the
technology vendors they use work closely with Surescripts and their
customers to stay in sync. The chances of the pharmacy not
receiving a prescription sent electronically are very small.
However, if a pharmacy you are sending to is not enabled to accept
a prescription electronically, the request will be sent by fax. If
you send an electronic prescribing message that cannot be delivered
to the destination within a certain time period (a specified number
of minutes) because of other issues, Surescripts will send an error
message notifying you that the message could not be delivered.
Please make sure that you are familiar with how to find these
messages in your system.
