What should I do if I receive an error message that my electronic prescription didn't go to the pharmacy?
If the electronic prescription did not go to the pharmacy
because the pharmacy is not enabled to accept electronic
prescriptions, it will automatically be sent by fax. For all
others, depending upon the urgency of the prescription, you may
want to call the pharmacy and arrange for an alternate way of
sending the prescription. You should also contact your physician
technology vendor to report the error so it can work to limit the
chance of a reoccurrence.
