Who should I contact if I am having technical problems with my e-prescribing/EMR system?
Your e-prescribing/EMR vendor representative should always be your first point of contact for technical support. If your vendor is not being responsive to your inquiry, Surescripts is able to open support tickets on your behalf for a limited number of issues such as e-prescriptions that cannot be located by the pharmacy or faxed refill requests that should be arriving electronically.
