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Surescripts
OVERVIEW
Get & share updates on care interactions
Keep pace with patients’ dynamic health journeys. Care Event Notifications allows you to proactively manage individual care while monitoring outcomes for population health programs. By subscribing to updates on their patients, clinicians and care managers can more easily avoid duplicative therapies, prevent adverse drug events and coordinate cost-effective care.
Care Event Notifications also allows ambulatory care providers to demonstrate interoperability and helps health systems comply with Centers for Medicare & Medicaid Services (CMS) requirements for reporting hospital admissions, discharges and transfers.
20x
increase in the number of clinical data events Surescripts Care Event Notification solution can access versus other options1
76%
of care locations in the U.S. have clinical events identifiable by Surescripts2
10x
likelihood of patients returning to the hospital if they don’t have a timely discharge summary3
A closer look
What can Care Event Notifications do for you?
Choose your organization type to see how Care Event Notifications can help clinicians and care managers get timely intelligence on important healthcare events for their patients.
Improve care and reduce costs with timely patient insights
Give clinicians and care managers insight into important patient healthcare interactions across settings to enable more proactive patient engagements, meet interoperability requirements and enhance population health programs. This secure, electronic solution is ideal for admission, discharge and transfer notifications.
Keep clinicians informed
Give clinicians the patient insights and the power to make decisions that improve outcomes while lowering costs.
Provide a single source for care updates
Integrate notifications with existing workflows, delivering critical clinical intelligence when and where it’s needed most.
Minimize administrative burdens and costs
Eliminate the need for phone calls and faxes to track down information about care events.
How it works for EHR vendors
An organization enrolls a patient in Care Event Notifications to track their care.
Demographic information is submitted and an admission, discharge and transfer (ADT) feed is implemented for updates.
Surescripts identifies healthcare events as they occur for the subscribed patient.
Surescripts monitors the patient’s activity to identify when and where a healthcare event has occurred.
The care team receives a notification within the EHR about a patient care event.
Surescripts automatically generates event notifications for all subscribers and delivers them via the Direct protocol.
The care team connects with the patient to adjust their treatment plan.
Electronic location information in the notification makes it easy for the team to pull relevant clinical data.
Get timely insights about members’ care
Empower care managers to electronically monitor high-risk members and receive updates on hospital admissions, discharges and other types of care. By keeping up to date on members’ health status, care managers can help schedule appointments, avoid duplicate services and provide other support to help lower costs and improve member care.
Give care managers instant visibility
Notify care managers of key member events, such as doctor visits, hospital and emergency admissions, discharges, transfers and new prescriptions.
Avoid duplicate therapies
Improve patient care coordination to eliminate duplication of therapies and wasted costs.
Reduce time spent tracking down data
Alleviate the administrative burdens associated with searching for patient information, such as making time-consuming calls to uncover missing records.
How it works for health plans
An organization selects high-risk members to proactively follow.
Once they are subscribed to follow a patient, care managers will receive notifications so they can quickly intervene.
When a care event occurs—such as an emergency room visit—the care manager is notified.
Surescripts delivers information on when and where the care event happened.
The care manager can easily find more details and reach out to the member.
Electronic location information makes it easy to retrieve relevant data to inform follow-up conversations and support.
Improve care and reduce costs with timely patient insights
Alert care managers and providers to key events while complying with CMS requirements for admission, discharge and transfer notifications.
Keep your team informed
Give clinicians and care managers the patient insights and power to make cost-effective decisions and improve outcomes.
Provide a single source for care updates
Get notifications in your existing workflows, receiving critical clinical intelligence when and where it’s needed most.
Minimize administrative burden and costs
Eliminate the need for phone calls and faxes to track down information about care events.
Comply with CMS requirements
Meet program requirements by sending ADT notifications or demonstrating ambulatory care interoperability.
How it works for health systems
Your organization enrolls a patient in Care Event Notifications to track their care.
Demographic information is submitted and an admission, discharge and transfer (ADT) feed is implemented for updates.
Surescripts identifies healthcare events as they occur for the subscribed patient.
Surescripts monitors the patient’s activity to identify when and where a healthcare event has occurred.
The care team receives a notification within the EHR about a patient care event.
Surescripts automatically generates event notifications for all subscribers and delivers them through their EHRs.
The care team connects with the patient to adjust their treatment plan.
Location information makes it easy for the team to pull relevant clinical data and close care gaps.
Get timely insights about members’ care
Empower care managers to electronically monitor high-risk members and receive updates on hospital admissions, discharges and other types of care. By keeping up to date on members’ health status, care managers can help schedule appointments, avoid duplicate services, and more to help lower costs and improve member care.
Enable more proactive outreach
Notify care managers of key member events, such as doctor visits, hospital and emergency admissions, discharges, transfers and new prescriptions.
Avoid duplicate therapies
Improve patient care coordination to eliminate duplication of therapies and wasted costs.
Reduce time spent tracking down data
Alleviate the administrative burdens associated with searching for patient information, such as making time-consuming calls to uncover missing records.
How it works for PBMs
An organization selects high-risk members to proactively follow.
Once they are subscribed to follow a patient, care managers will receive notifications so they can quickly intervene.
When a care event occurs—such as an emergency room visit—the care manager is notified.
Surescripts delivers information on when and where the care event happened.
The care manager can easily find more details and reach out to the member.
Electronic location information makes it easy to retrieve relevant data to inform follow-up conversations and support.
Success Stories
Real-world results
Insights
Keep pace with healthcare innovation
Footnotes
- Surescripts internal network data, 2022
- Surescripts analysis of 2022 average monthly care locations identified by Surescripts Record Locator & Exchange compared to total known U.S. care locations, as calculated using Surescripts network data and data provided by National Plan & Provider Enumeration System, Definitive Healthcare and the Carequality directory, 2022.
- Ana Braet et al., “The Quality of Transitions from Hospital to Home: A Hospital-based Cohort Study of Patient Groups with High and Low Readmission Rates,” International Journal of Care Coordination 19, no. 1-2 (July 8, 2016).)
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